Cancellation and Refund Policy

Effective Date: 30/10/2023

Thank you for choosing AG-Developers for your digital services needs. We strive to provide high-quality services and customer satisfaction. Please read our Cancellation and Refund Policy carefully before making a purchase. By placing an order, you agree to the terms outlined below.

Cancellation Policy

Order Cancellation by the Customer:

1. Digital Services: Customers may request a cancellation of digital services (website development, app development) within the first 24 hours of placing the order to receive a full refund.
2. Service-Specific Terms: Some projects may have specific terms regarding cancellation. Please refer to your project agreement or contact our customer support at help@agdevelopers.in for more details.
3. Late Cancellation: Requests for cancellation made after the initial 24-hour period or once significant work has been completed may be subject to a cancellation fee.

Order Cancellation by AG-Developers:

1. Project Cancellation: AG-Developers reserves the right to cancel a project at any time due to unforeseen circumstances, breach of terms, or any other reason. In such cases, customers will be notified promptly, and a refund will be processed based on the work completed.

Refund Policy

Eligibility for Refund:

1. Quality Issues: If the delivered digital service does not meet the agreed-upon specifications or if there are significant quality issues, the customer may be eligible for a full or partial refund.
2. Non-Delivery: In the event AG-Developers fails to deliver the agreed-upon services within the stipulated timeframe, customers may be eligible for a full refund.

Non-Refundable Items:

1. Custom Work: Fees paid for custom design, development, or other specialized services are non-refundable once the work has commenced.
2. Third-Party Expenses: Costs incurred by AG-Developers for third-party services (e.g., domain registration, hosting) are non-refundable.

Refund Process:

1. Refund Request: To request a refund, customers must contact our customer support team at help@agdevelopers.in within a reasonable timeframe.
2. Refund Approval: Refunds are subject to approval after a review of the circumstances.
3. Refund Method: Refunds will be processed using the original payment method. The processing time may vary depending on the payment provider.

Dispute Resolution:

1. Dispute Resolution: In the event of a dispute or disagreement regarding a refund, AG-Developers and the customer agree to engage in good-faith negotiations to resolve the issue.

For any questions or concerns, please contact our customer support at help@agdevelopers.in.

AG-Developers reserves the right to update or modify this policy at any time without prior notice.